Cookie Policy

Cookies are little bits of code our website downloads to your device so we can track (anonymously) how customers move through our site and help you get back to where you last left.

We like to figure out what works and what doesn’t, and keep improving what we do.

We monitor the volume of visitors to our website, how you found us, where you came from and which pages you view when visiting our site.   We do not know who you are unless you contact us and tell us.

If you arrive at our website through a referral from an affiliate, they will use cookies so we can join up the dots and send them a cup of coffee (or equivalent cash) if you decide to buy something from us.

Sometimes we use Facebook pixels to figure out what type of person visits our sites and who likes us so we can create advertising that appeals to our customers and potential customers.

We use google analytics to figure out whether our site is working and to improve problem pages and make your customer journey easier.

None of this results in us contacting you or monitoring you in any personal or individual way – we just like to know who our typical customer is and what they like.

If you are a customer, we use cookies to track your eligibility to access the training zone associated with your purchase and on some programmes we track your progress through the course so we can monitor whether particular pages are unusually difficult for people (and change them).  We will also use cookies to track if you have completed modules/courses and to issue appropriate banners or certificates where this is part of your course.

We also monitor whether you are a customer visiting the store again, so we can learn to offer you the support and help you need.

Necessary cookies can only be disabled by changing your browser settings.

The other cookies can be controlled by using the cookie consent pop up on this site.  You can change your consent on later visits if you want to.

Please note that by deleting or disabling some cookies, your user experience may be affected, and you might not be able to take advantage of certain functions of our site, including identifying yourself as an existing customer when using customer only discount codes.