Sarah Arrow
Author Archives: Sarah Arrow

3 Ways a VA can Improve Your Customer Service

Have you analysed your customer service practices recently? No? Perhaps you don’t think you have the time or the energy to do more with customer services in your business? It’s not enough these days to have an outstanding product or service; if someone is unhappy or can’t reach you with a question, they will be […]

Continue reading

3 Strategies To Eliminate Procrastination

Procrastination is a dirty word when you’re a business owner. As an employee, you can get away with a lot of procrastinating, but when you report to you procrastination can be the death of your business. If you procrastinate over doing tasks, there is no one is left to complete them, unlike in the workplace […]

Continue reading

Do You Need an SSL Certificate for Your Website?

If you’re thinking of getting your first website, or upgrading your website, you’ll be wanting to have a conversation about SSL with your website designer.  What’s an SSL certificate got to do with websites? Secure sockets layer (SSL) is a type of security that protects customer names, phone numbers, addresses, credit card numbers and other sensitive data. […]

Continue reading

What GDPR & Slimming Pills Have in Common

With the deadline for GDPR looming I can understand why a lot of small business owners are looking for a quick fix. There are two types of business owner. The first type is aware of GDPR, they’ve made some decisions and they’ve hired a VA or joined a support group and they’re slowly and steadily […]

Continue reading

Do I Need a Data Protection Officer?

One of the questions we’re often asked about is “Does our business need a data protection officer?” At KoffeeKlatch we like to make things simple and easy for you to understand, after all, who has time to learn to speak fluent legal? (Aside from us of course!) Found this infographic useful? Feel free to use […]

Continue reading

Social Media And Consent to Pitch #GDPR

Can a 2-second click ruin your evening? It’s Friday night and after a wonderful day with my VIP group. I came home, put my feet up and decided to catch up with Facebook. As I’m scrolling through my feed I see someone I’d exchanged messages with earlier in the month. They’d asked me a question, […]

Continue reading

Exploring The Business Card Free Exhibition Stand

In her recent post, Annabel Kaye asks if you can network and be GDPR compliant. Having a stand at an exhibition is networking on steroids. A stand is a significant investment for a Virtual Assistant, Coach or Trainer. A stand at a popular business exhibition can easily be a 4-figure investment. For a start-up, return on […]

Continue reading

What is Business Data in Your VA Business?

You’ve heard a lot of talk recently about data protection, GDPR, and business data but you’re not sure what that means to you. This infographic will explain what business data is in your VA business. As you can see there’s a lot of data that you will handle as a VA. With the new business […]

Continue reading