Working with Friends and Family?

When I started my business (38 years ago) I had a business partner. We didn’t have any clear agreements between us about who was doing what, or how we saw the business making money, or what it would take to do that.   It came as a big surprise to me that within a year […]

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Santa’s Data Privacy Policy

  Santa’s Data Privacy Policy Santa is a trading name of St Nicholas, located in the North Pole.   Santa keeps a list of every boy and girl to determine whether they are entitled to delivery on Christmas Eve.   He uses global surveillance to monitor whether you are naughty or nice.  Santa uses automated decision […]

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How to Track Your Time

Sonia was a web designer who worked from home. She found herself in a funk and didn’t feel she was as productive as she could be. At a friend’s urging, Sonia began using a time tracker. She was amazed to see how much time she was filling with minor tasks (like checking Facebook on her […]

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10 Steps to Better Website Security

If you’ve got a website, you know that at some point someone will attempt to hack it. This post is about minimising the risk and protecting your website. Whilst hackers will continue to devise methods to infiltrate blogs and websites, it doesn’t mean we can make it as hard as possible for them to do […]

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Proving your identity and GDPR

One of the many points of the whole GDPR (General Data Protection Regulations) is to improve security on how data on individuals is collected and to reduce the amount of unnecessary information stored on us all.    Many organisations require proof of identity (ID) in order to provide you with a service.  From banks to […]

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Entrepreneurs: The 5 stages of GDPR

GDPR came into action in May 2018, and for some business owners, it was a complete shock. In fact, many went through the 5 stages of GDPR without realising that it wasn’t as tough as they thought. Also, when entrepreneurs reached the 5th stage of GDPR they started to notice something different – more people […]

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Web Designers: 21 Ways to Deal With Toxic Clients

Are you a web designer that’s not designing? If you are, the chances are it’s a toxic client that’s drained all your creativity. Whilst it’s not practical to ‘fire’ every single client who causes you grief: Especially if the problem is your own lack of assertiveness and unwillingness to protect your boundaries. Sometimes you want […]

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3 Simple Actions to Gain More Time in Your Day

Entrepreneurs often gripe about the fact that their to-do lists are miles long and they wish they had more time in the day to get all their tasks done. Add in the number of clients they have to serve during the week and the stress can become overbearing. Even though we all have only 24 […]

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3 Ways a VA can Improve Your Customer Service

Have you analysed your customer service practices recently? No? Perhaps you don’t think you have the time or the energy to do more with customer services in your business? It’s not enough these days to have an outstanding product or service; if someone is unhappy or can’t reach you with a question, they will be […]

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