3 Ways a VA can Improve Your Customer Service

Have you analysed your customer service practices recently? No? Perhaps you don’t think you have the time or the energy to do more with customer services in your business? It’s not enough these days to have an outstanding product or service; if someone is unhappy or can’t reach you with a question, they will be […]

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3 Strategies To Eliminate Procrastination

Procrastination is a dirty word when you’re a business owner. As an employee, you can get away with a lot of procrastinating, but when you report to you procrastination can be the death of your business. If you procrastinate over doing tasks, there is no one is left to complete them, unlike in the workplace […]

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Do You Need an SSL Certificate for Your Website?

If you’re thinking of getting your first website, or upgrading your website, you’ll be wanting to have a conversation about SSL with your website designer.  What’s an SSL certificate got to do with websites? Secure sockets layer (SSL) is a type of security that protects customer names, phone numbers, addresses, credit card numbers and other sensitive data. […]

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Are your referrals GDPR compliant?

Recently a KoffeeKlatch customer asked in one of our groups: – Is its GDPR compliant that our accountant has referred us to an IFA? The IFA contacted us and knew all the details of our business and our finance but we had no idea when we handed over our books to a new accountant at […]

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Are you worried your client is not paying you?

Having a problem getting paid? Your customer has been paying you for a few months and your lovely prepayment arrangement and terms of business have gone down well.    You think they’re happy  (you have checked haven’t you?) and you are happy with the work, but suddenly the payments slow up. If you are using […]

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