What can you do to prepare your VA business for Brexit?
While politicians fight over the right kind of Brexit or no Brexit, business has to go on. If you are a VA trying to support your clients and their plans from April onwards, here are some things you can sort out or keep an eye on now that will make everyone’s life a little easier. […]
Continue readingHow to Track Your Time
Sonia was a web designer who worked from home. She found herself in a funk and didn’t feel she was as productive as she could be. At a friend’s urging, Sonia began using a time tracker. She was amazed to see how much time she was filling with minor tasks (like checking Facebook on her […]
Continue reading3 Simple Actions to Gain More Time in Your Day
Entrepreneurs often gripe about the fact that their to-do lists are miles long and they wish they had more time in the day to get all their tasks done. Add in the number of clients they have to serve during the week and the stress can become overbearing. Even though we all have only 24 […]
Continue reading3 Ways a VA can Improve Your Customer Service
Have you analysed your customer service practices recently? No? Perhaps you don’t think you have the time or the energy to do more with customer services in your business? It’s not enough these days to have an outstanding product or service; if someone is unhappy or can’t reach you with a question, they will be […]
Continue reading3 Strategies To Eliminate Procrastination
Procrastination is a dirty word when you’re a business owner. As an employee, you can get away with a lot of procrastinating, but when you report to you procrastination can be the death of your business. If you procrastinate over doing tasks, there is no one is left to complete them, unlike in the workplace […]
Continue reading7 Tips And Tricks To Maintain Privacy And Remain Safe When Working Virtually
Global outsourcing is a relatively new thing in the business world – especially with small and medium businesses. This kind of outsourcing – namely hiring VA’s – can prove to be extremely useful and helpful. You could save yourself a lot of time and money this way. However, there are – as with many new […]
Continue readingScots or English law – what’s best for my Terms of Business?
Your Koffeeklatch Terms of Business work well in Scotland because the Scottish and English legal systems – in contract law – are closely aligned. (In other areas of law, there are significant differences. On buying and selling houses, for example, lots of people say Scots law is better, and they’re probably right!). But the […]
Continue readingAre you ready to take off or are you causing delays?
I was sitting on a plane waiting for take-off. A couple of passengers were a few minutes late, so we weren’t ready for our scheduled take off time. We missed our slot time with air traffic control and those few minutes delay meant we had to wait 45 minutes for the next air traffic control slot. […]
Continue readingAre you worried your client is not paying you?
Having a problem getting paid? Your customer has been paying you for a few months and your lovely prepayment arrangement and terms of business have gone down well. You think they’re happy (you have checked haven’t you?) and you are happy with the work, but suddenly the payments slow up. If you are using […]
Continue readingWhy you should let your VA send a substitute to cover holidays
It’s holiday season again and your VA is probably trying to arrange a substitute to cover school holiday cover and trips to the seaside. Some are even going on package holidays abroad. How do you feel about your VA arranging a substitute? Some clients get very nervous about this. Your first instinct may be to […]
Continue reading