Global VA Terms of Business

£45.00£250.00 plus VAT

The right VA terms of business mean your client expectations are managed professionally as well as saving you time, money and stress!

Included in the Global VA Terms of Business:

  1. Terms of Business Agreement
  2. Booking Form
  3. Data Processing Form
  4. ICO Reference Document (referred to in Data Processing Form)
  5. Sample Security Instructions
  6. Non-EU Model clauses

Not sure which level you need? Compare contract options here

Clear

Step-by-Step Course

With access to our dedicated KoffeeKlatch Training Zone, GDPR has never been simpler!

Our insightful, step-by-step course is designed to help you hit the ground running and leave you ready to implement the processes within your business.

Coaching & Support

With you every step of the way is our supportive group of GDPR experts, tech specialists, trainers and other industry peers.

Community

With our private Facebook group for industry specific GDPR groups, you have a community at your fingertips!

Understand Your Data

Designed for the way you work with data in your own business and the data you handle for clients.

Constant Updates

Guaranteed updates when new legislation is released. Helping you to grips with the changes that Brexit will bring.

Policies & Documents

Policies and documents that both you and your customers can understand and implement within your business.

Videos & Live Webinars

Videos, live webinars and audio downloads to help you work through the course materials at your own pace.

Practical & Hands On

A practical and hands-on approach to remove the headache and leave you feeling accomplished.

Be Compliant

Designed to help you learn the ins and outs of your business and its data and guide you towards compliance.

We are trying to make your check out experience better. 

To do this we monitor how often people visit our check out without purchasing. If there is a reason why you got stuck please let us know at : support@koffeeklatch.zendesk.com. We value your privacy.

Any information we collect on you is used in accordance with our data privacy policy We are not here to hassle you – just trying to serve you better.

Work as a global VA without ever leaving your home

One of the greatest things about the internet is that you can work across borders and boundaries without even leaving your house.  And when you do leave your house you can travel and work wherever you can find wifi or internet access.  Even if it is only when you are off on holiday – you are a global VA now.

It sounds great – and it can be.  But have you ever thought about what you might need to protect your VA business (and your client) in a world where different laws apply depending on where you are working?  What happens when you are covered by EU GDPR even though your client is not in the EU?  With you, your clients, and their customers moving around the world, you need to take a global approach.

We have seen a lot of out of date VA contracts that ignore the massive implications of data protection.  It is not just the EU who want you to secure and lock down customer data. 

This issue is not going to go away.  As a VA you are front-line in helping your clients work in a GDPR (or equivalent) ready way.  Even if you are working locally from time to time at a clients own business you still need to take care of things properly.

Your customers will increasingly expect you to be able to answer questions like:

  • Have you got an NDA?
  • Who owns the rights when the work is done?
  • What about GDPR

If it all goes wrong you can lose time (and money) on things like “I thought you were doing that” or “But that is extra”. 

I've just sent the Booking Form and Terms for the first time to a new client for signing. They have been incredibly complimentary about it. It's clear, comprehensive and they know exactly where they stand."

Emily Dover

PA Me

Would you like to get things all sorted out in a professional way?

In an increasingly competitive world the way you onboard and contract your new clients can make you stand out as a real pro – or let you down as an amateur with no real idea of what needs to be done.

Would you like to be able to

  • Onboard new clients effectively
  • Handle GDPR without fuss or complications
  • Work as a Digital Nomad and know when and how to add new elements to your contract to keep you on the GDPR track

Wouldn’t it be great if you could also

  • Handle Brexit changes to GDPR if you are in the UK (if and when that happens)
  • Avoid misunderstandings about what is chargeable when
  • Sort out who is supposed to be doing what

And then let’s not forget

  • NDAs
  • Copyright and IP
  • Payments terms including late payment terms
  • Availability and urgent work

All designed to help you

  • Charge the way you want to and maximise your revenue
  • Create a positive framework for your commercial relationships
  • Enhance profitability by creating ‘niche’ extra charges that align with your business

Manage your client expectations and set out the way you work right from the start.   This will save you time, money, and stress.

... support with GDPR and contracts ..has been so helpful as I started out as a Virtual Assistant. I would recommend KoffeeKlatch and the support communities to anyone also working in the VA industry...amazingly responsive and helpful!

Penelope Baker

VA

Your Global VA terms of business

Designed for VAs with VAs to handle the variety of ways a VA charges, from the retainer to hourly rate or project, with options for core hours, out of hours, rates uplifts for specific work and more.

You need to know that whatever the future brings and wherever you find yourself working, you have something behind you designed for the way you work today..

Having a clear contracting and onboarding process makes it so much easier to comply with your legal obligations whilst creating a clear process for what is doing what.  When you have a clear structure with your clients you can reduce the time you don’t feel confident to bill because you don’t feel it was clear what you were going to charge.

Includes:

  1. Terms of Business Agreement
  2. Booking Form
  3. Data Processing Form
  4. ICO Reference Document (referred to in Data Processing Form)
  5. Sample Security Instructions
  6. Non-EU Model clauses

You can select Basic, Standard or Premium level depending on how much you want to change and how long a support period you want.

Not sure which level you need? Compare contract options here

Plus:

Comprehensive onboarding videos that take you through your what your documents mean, how to complete them and when to use them.

6-18 month’s membership of our community and with team support.

Members only webinars 

Free updates during your membership period.

We know not everyone is clear about how it all works and what needs to be done to put it all together.  Our supportive and friendly communities are designed for you to ask questions without worrying that they might be too small, and to find out how other VAs are handling similar problems and concerns.   Our resident legal and technical experts are on hand to respond to your questions and help you get to where you want to go.

Annabel is fantastic at explaining all the legal jargon in a simple way and regularly uses analogies that we can understand to explain the importance of being set up in the right way. If you are a freelancer you need Annabel and Koffeeklatch in your life

Sarah Banks

Banks' Business Solutions

So much more than a Global VA contract template

Working with experienced Virtual Assistants from solo practitioners to team leaders, these terms have been developed to give you the structure and flexibility you need.

We create transparent contracts to help ethical VAs create boundaries for the clients you don’t yet know.

You can use them as a free-standing agreement or alongside our basic policy starter pack (if you don’t have things like a data protection policy or a social media policy) and Virtual Assistant associate agreements

But you are not just purchasing document templates.  You are joining a lively and supportive group designed to help you adapt to a changing legal landscape and get used to being the boss of your own global VA business.

Just put these all together to match what you need to get your VA business really into gear

Is this the right agreement for you?

These documents were developed in the UK for VAs who want to contract to GDPR standards for data security.

If you are in the UK/EU or have customers in the UK/EU or are accessing data about UK/EU citizens these documents will set you on the right track.

Local legal advice is always recommended as no-one can keep up with every detail of every change in every country.

These documents are designed to get you thinking about the best and appropriate practise for your business.  They are not a substitute for good business processes.

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