Online Delegate Terms

Online Delegate Terms

£250.00 plus VAT

Online delegate contracts are for when you sell online courses and programmes on a per head/per delegate basis. Designed to handle everything from
  • recording and replay rights to
  • cancellations, refunds, and no-shows
these contracts are written by people who feel your pain and live in the online world all the time. From:
  • access periods to
  • confidentiality and NDAs
  • payments
  • and lack of payment
These are just what you need to slot into your online programme sales process.  And let’s not forget when you go online you go global – so there are all sorts of decisions to make about how to handle that. If you are charging for the event, or for your time you need the Online Presenter Terms instead of this one.

Online delegate terms: this is an editable, premium level contract for you when you are offering your online course to delegates who pay on a ‘per head’ basis.

Suitable for coaches and trainers offering online courses, programmes and support.

Your documents come with a complete set of onboarding videos, plus 18 months group support for any tricky delegates who turn up later – plus up to three privately supported changes

Have a Question?

What do the levels mean?
Your documents and support options are explained here >

Which level should I choose?
If in doubt choose a lower level. You can upgrade later to a higher level to extend your support period or get more flexibility on where you can edit your documents

What do I get in the support period?
You get access to unlimited support in the KoffeeKlatch Facebook customer group.

You get access to updates and additional material at no additional charge during your support period

You get access to our growing library of support material in the ‘KoffeeKlatch zone’ designed to help you manage clients comfortably using your legal documents as a positive tool.

Who writes these documents?
These documents are written by our team of business and legal experts and then reviewed by key customers to check they reflect the way you work today.

Are all the levels editable?
The Booking and Data Processing forms are designed to help you collect and gather the information that is unique to your contract with your client.

The main agreement can be modified by using the appropriate forms in the Booking form.

If you have an established business model and want to edit the main agreement, or add it in html format to your website, you will need to purchase or upgrade to Premium level.

Why do you lock down the other levels?
Most legal templates are sold without support and advice being included. If you go to a legal team for advice it will cost you hundreds of pounds. We are able to include advice within your purchase by having a streamlined document system where we know what terms you are on and where to find any changes you have made. Without that, we could not offer advice and support. People come for the contracts but stay for the training, advice and support. Few people go into business understanding all the issues your contracts cover – and the law itself changes regularly. By having a standardised format, we can easily update you on what has changed, train you, advise you, and prepare the help you need within the group – all at a price few legal teams could offer.

Will my documents make me compliant?
Your documents will help you comply with your legal obligations (and give yourself some extra protection and advantages too). They are designed to go along side good practise and an understanding of your rights and obligations. If you do not work in accordance with the options set out on the documents, or make changes to the documents that reduce your rights or increase your obligations, you will not be compliant.

Why can’t I remove the KoffeeKlatch copyright claim from my documents?
Our documents remain our copyright. We assign to you a right to use them in accordance with our terms. The copyright claim is there to alert other people who may think of using them that they need to contact us before using our copyright material.

What is the difference between Global and UK options?
If both you and your client are in the UK, the UK version is fine. You can add in what you need for Scotland or NI. If either of you is not in the UK you need the global version. See here for more information >

Can I get phone or private support?
Your purchase does not include one to one support, but there is an option to purchase one to one support if you decide you need it. Find out more here >

Add to Basket

Purchase online Presenter Contract Terms of Business (for when you are charging per session not per delegate) at the same time and get it for half price Purchase GDPR for Coaches and Trainers at the same time and get that for half price too
1 × Online Presenter Contract Terms of Business
£95.00£250.00 plus VAT
£150.00 plus VAT
Everything you need for your online coaching, training or speaking business to handle contracts and data privacy

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Do you need online delegate terms?  Only if you are selling an online programme to delegates.

You spent hours figuring out how to promote your programme and what your content should be.

But before you use your platform’s default terms, or just copy some random paragraphs from someone who already has a course online, have you thought about what you really need to protect your business?

Your online delegate terms need to do things for you that your ‘in the room’ terms don’t need to worry about.

These terms are designed to handle

  • delegates from more than one country
  • standards of behaviour
  • consumer rights
  • and more


Have you thought about how to protect your

  • copyright
  • sharing
  • re-use
  • using screen shots and Zoom shots

What about

  • no shows
  • programme expiration
  • guarantees and refunds

And let’s not forget Data Privacy and GDPR as you are bound to have UK or EU delegates at some point. 

Don’t waste time writing your own online delegate terms

And don’t bother cutting and pasting other people’s.  These are often written for the USA or randomly assembled by people who have no idea what your needs are.

These online delegate terms were written by our legal and business team and checked with online trainers and coaches to give you what you need in a way that your clients can understand.

They come with 18 months group support and are fully editable and ready to upload to your site.

Why spend time worrying when you could be off marketing your programme?