Included within your Terms of Business:
What do the levels mean?
Your documents and support options are explained here >
Which level should I choose?
If in doubt choose a lower level. You can upgrade later to a higher level to extend your support period or get more flexibility on where you can edit your documents
What do I get in the support period?
You get access to unlimited support in the KoffeeKlatch Facebook customer group.
You get access to updates and additional material at no additional charge during your support period
You get access to our growing library of support material in the ‘KoffeeKlatch zone’ designed to help you manage clients comfortably using your legal documents as a positive tool.
Who writes these documents?
These documents are written by our team of business and legal experts and then reviewed by key customers to check they reflect the way you work today.
Are all the levels editable?
The Booking and Data Processing forms are designed to help you collect and gather the information that is unique to your contract with your client.
The main agreement can be modified by using the appropriate forms in the Booking form.
If you have an established business model and want to edit the main agreement, or add it in html format to your website, you will need to purchase or upgrade to Premium level.
Why do you lock down the other levels?
Most legal templates are sold without support and advice being included. If you go to a legal team for advice it will cost you hundreds of pounds. We are able to include advice within your purchase by having a streamlined document system where we know what terms you are on and where to find any changes you have made. Without that, we could not offer advice and support. People come for the contracts but stay for the training, advice and support. Few people go into business understanding all the issues your contracts cover – and the law itself changes regularly. By having a standardised format, we can easily update you on what has changed, train you, advise you, and prepare the help you need within the group – all at a price few legal teams could offer.
Will my documents make me compliant?
Your documents will help you comply with your legal obligations (and give yourself some extra protection and advantages too). They are designed to go along side good practise and an understanding of your rights and obligations. If you do not work in accordance with the options set out on the documents, or make changes to the documents that reduce your rights or increase your obligations, you will not be compliant.
Why can’t I remove the KoffeeKlatch copyright claim from my documents?
Our documents remain our copyright. We assign to you a right to use them in accordance with our terms. The copyright claim is there to alert other people who may think of using them that they need to contact us before using our copyright material.
What is the difference between Global and UK options?
If both you and your client are in the UK, the UK version is fine. You can add in what you need for Scotland or NI. If either of you is not in the UK you need the global version. See here for more information >
Can I get phone or private support?
Your purchase does not include one to one support, but there is an option to purchase one to one support if you decide you need it. Find out more here >
Got stuck at the checkout?
We monitor how many people visit our checkout without purchasing. If there’s a reason why you didn’t go ahead, please let us know at email@example.com. Thank you.
We value your privacy
The PR business has changed beyond all measure in the last few years. The old write and send out press releases is long gone and your modern PR business handles social media, client stories, creation of client attractors and a lot more. If you are working with a smaller organisation you will be the ‘go to’ person for anything to do with new releases and launches.
Trusted with confidential information?
You are trusted with prelaunch information and other confidential and commercially sensitive information – as well as contact information when you are liaising with customers, organising events and more. Your terms need to show that you can be trusted and that you are properly up to speed with GDPR. It is never a good PR move to put your client into a GDPR breach by mishandling the information they give you!
Your terms of business need to change with the times as rapidly as you do. These GDPR ready terms are written for the way you work today. Using our decades of experience of writing individual terms and contracts for PR agencies – and our specialist knowledge of GDPR – we have made this as easy as possible for you and your client.
Set clear client expectations
We have heard all about the client who wants miracles but changes your copy so it will never work. Your KoffeeKlatch terms of business help you begin the process of setting out clearly who does what and what is expected. Designed to make it easier to be clear with your favourite clients, and a lot easier to flush out the ones who are going to be tricky.
Let’s talk about money
It can be difficult when you are in full-on creative and campaign mode to sit down and talk about money. Our terms give you payment periods, interest on late payments, retention of copyright if you don’t get paid and a lot more. You can modify them in your Booking form (Basic and Standard level) or in the body copy (Premium only) depending on what level you purchased. Taken from decades of working with PR firms – we know the hoops you sometimes have to jump through to get paid.
What about work-life balance?
We all know that PR can be a 24 hour 7 day a week game – unless you take the time to set up proper boundaries from the off. We also know that breaking news cycles can disrupt even the most carefully laid plan. But you do have to set expectations about when you are usually available and when you are not. Our contracts give you the bells and whistles you need to bring a tricky customer back into line – whilst leaving you free to implement some of the sticks or leave them alone.